Welcome to Silky Strands. These Terms and Conditions govern your use of our website and the purchase of products from us through https://silkystrands.com.au.
By accessing this website or placing an order with us, you agree to be bound by these Terms and Conditions. If you do not agree, please do not use this website.
1. About Us
Silky Strands is an Australian business offering hair extension products and related services.
If you have any questions about these Terms and Conditions, please contact us at:
Email: kodiejensen92@outlook.com
Phone: 0450 636 307
2. Website Use
You agree to use this website only for lawful purposes and in a way that does not infringe the rights of, restrict or inhibit anyone else’s use of the website.
You must not misuse this website, introduce malicious code, attempt unauthorised access, or use the website for fraudulent purposes.
3. Products and Information
We aim to ensure that all product descriptions, images, pricing and availability information on our website are accurate and up to date. However, colours may vary depending on screen settings, lighting and individual interpretation, and product images are provided for general illustration purposes only.
We reserve the right to correct any errors, inaccuracies or omissions and to update product information at any time without prior notice.
4. Orders
All orders are subject to acceptance and availability. After you place an order, you may receive an order confirmation email. This does not mean your order has been accepted.
We reserve the right to refuse, cancel or limit any order at our discretion, including where products are unavailable, pricing is incorrect, or we suspect fraudulent activity.
5. Pricing and Payment
All retail prices displayed on this website are in Australian Dollars (AUD) and, unless otherwise stated, include GST.
Trade pricing, where shown or provided, is generally exclusive of GST unless otherwise stated.
We reserve the right to change prices at any time before an order is accepted. Shipping charges, if applicable, will be shown at checkout or otherwise clearly communicated before payment is completed.
6. Shipping and Delivery
We aim to dispatch orders promptly, however delivery timeframes are estimates only and are not guaranteed. Delays may occur due to carrier issues, stock availability, public holidays, weather events or other circumstances outside our control.
Risk in the products passes to you upon delivery to the address provided in your order. Title in the products remains with us until payment has been received in full.
7. Returns, Refunds and Australian Consumer Law
Nothing in these Terms and Conditions excludes, restricts or modifies any rights you may have under the Australian Consumer Law or any other applicable law.
If a product you purchase from us fails to meet a consumer guarantee under Australian Consumer Law, you may be entitled to a repair, replacement, refund or other remedy depending on the nature of the issue.
We do not provide refunds or exchanges for change of mind unless we choose to do so in our discretion or as required by law.
If you believe a product is faulty, incorrect or damaged, please contact us as soon as possible with your order details and supporting photographs where relevant.
8. Hair Extension Product Care
Hair extension results may vary depending on application method, aftercare, maintenance, colouring, heat styling, water exposure, and use of third-party products.
To help achieve the best outcome, customers should follow all care and maintenance instructions provided by Silky Strands.
We are not responsible for damage caused by improper installation, incorrect use, poor maintenance, chemical treatment, excessive heat, or use contrary to our care recommendations.
9. Trade Accounts and Training
Where we offer trade accounts, training, or salon-related services, we may approve, suspend or cancel trade access at our discretion.
Trade pricing and training access may be subject to separate terms, eligibility requirements and approval processes.
Any certificate issued by Silky Strands for private training is a non-accredited certificate and is not a nationally recognised qualification, AQF qualification or Statement of Attainment.
10. Intellectual Property
Unless otherwise stated, all content on this website, including text, graphics, branding, logos, images, designs, product names and other material, is owned by or licensed to Silky Strands and is protected by intellectual property laws.
You must not reproduce, copy, distribute, modify, republish or commercially exploit any material from this website without our prior written consent.
11. Third-Party Links
This website may contain links to third-party websites or services for your convenience. We do not control and are not responsible for the content, availability, policies or practices of those third-party sites.
12. Limitation of Liability
To the maximum extent permitted by law, we exclude all liability for any indirect, incidental, special or consequential loss arising from your use of this website or purchase of products from us.
Where liability cannot be excluded under law, including under the Australian Consumer Law, our liability is limited to the extent permitted by law.
Nothing in these Terms and Conditions excludes liability that cannot lawfully be excluded.
13. Privacy
Your use of this website is also subject to our Privacy Policy, which explains how we collect, use and store personal information.
We recommend that you read our Privacy Policy together with these Terms and Conditions.
14. Changes to These Terms
We may update these Terms and Conditions from time to time. Any updated version will be published on this page and will take effect from the date of publication.
15. Governing Law
These Terms and Conditions are governed by the laws of Western Australia, Australia.
You submit to the non-exclusive jurisdiction of the courts of Western Australia and the Commonwealth of Australia.
16. Contact Us
If you have any questions about these Terms and Conditions, please contact:
Silky Strands
Email: kodiejensen92@outlook.com
Phone: 0450 636 307
Website: https://silkystrands.com.au
